Paul & Sue Hazelden
- Family News -
January to June 2002
Diary Pages 2002/08
17 - 23 February 2002
23:15 Take the prayer
update Trudie emailed and update the web site with the information. (30
09:15 Arrive, give Trudie
and Andy a quick greeting, and start opening the pile of post in my tray. Have opened all but ‘Regeneration and
Renewal’ and the NCVO monthly magazine when...
10:30 Prayer time in the
Coffee Shop. It’s a good start to the
day in the shop – people are praying fervently and wanting to hear God speak
and work through us today. Take down
some more Daily Record sheets and Cold Weather leaflets.
11:00 Start replying to
the post. When the most urgent items
are done, download the email and receive 63 items. Jayne brings up the sheets from last week, including the first
‘Essential Check List’ cleaning records.
They show we missed several days, but at least it shows that we did some
cleaning. We have agreed that Jayne
will bring me a menu covering the next two weeks in the Coffee Shop every
Monday morning. This week, she
remembers that she has not prepared it, which is progress. Add the Daily Records to the
spreadsheet. Update from Sam about last
week. Maintain Jayne’s holiday record
sheet. Conversation with Trudie: partly
an update on what I’ve missed, and partly exploring how we can get on with our
work and involve other people so they can grow through the experience… which is
our work, in many ways, but is impossible to measure in terms of achievement,
numbers or throughput. Talk with Doug
from GroceryAid on the phone: he is upset because I wrote in a letter to his
head office that we are given items we don’t want. He flatly denies it. The
trouble is, everyone who has used the service (not just people from CCM!) tells
me the same story: it is almost impossible to say no if he wants you to have
something. Start to prepare some notes
for the meeting tonight. Update
Trudie’s draft agenda.
14:30 Go for a walk, pray
and a bite of lunch.
15:20 Check Ann’s
progress in the basement. Back
upstairs, finish notes for tonight.
15:30 Talk with Jill T,
arrange to see her before the meeting.
From several conversations today, it is clear that we need to clarify
the role and expectations of people working as Duty Managers in the coffee
Shop, so I start to update the guidance notes for them. It’s a major task, as we have talked about
numerous things relating to their role in Team Meetings, Volunteer Meetings and
various other ad-hoc gatherings since the notes were last updated in June last
17:30 Work through the
draft agenda with Jill, and agree several changes.
19:30 Trudie, Sue and I
join the Prayer Meeting while the Management continue. Sue disappears with martin at some
point. It is an excellent time of
prayer: encouraging, challenging and stimulating.
21:00 Share a cup of
coffee, talking and relaxing after the prayer.
21:30 Wash up the mugs
from the Management Meeting, then continue to work on the Notes for Duty
23:15 Go home. (13 hours
today, 13.5 this week)
09:30 Arrive after
dropping the car at the garage and walking in.
Check the post, download the email, dash off a couple of quick replies,
and continue working on the Duty Manager Notes.
10:00 Martin comes in and
talks about the decision of the Management last night. They want to make me a permanent member of
staff from 1 April, working 5 days a week, and no decision was made about the
training at Spurgeons. Can’t work out
why they don’t want me to be working 5 days a week during March.
10:15 Paul Thaxter and a
couple of his colleagues arrive. Offer
them a drink. They go through and say
hello to Jayne, Sam and Martin.
10:20 Phone Peter Kay as
promised to talk about a prayer meeting he is arranging for St Pauls on
Saturday 23 March, 7:30pm at Ivy Church.
10:25 Spend time with
Paul and his friends instead of joining Sam and Jayne in the Coffee Shop – they
have to catch a train soon, and have little time. Paul is glad to catch up on what has been happening, and seems
pleased with they way he finds things.
Thinks the office swap was a great idea. One of the chaps present is doing the MTh in Applied Theology at
Spurgeons, and Paul is planning to start in September. They both strongly encourage me to sign up,
as the content and structure of the course is designed for ministries like
11:00 Back to the
paperwork. Start to work through some
financial figures from Martin.
12:10 Lunch with the LITE
Course – they have been cooking with Gill Luxford and we have a wonderful
spread of baked potatoes, fillings and salad.
12:50 A client has
self-harmed again, this time more serious than last, with serious bleeding and
deep cuts. Bandage wounds, and spend
some time talking and praying. He
agrees to go to casualty, so we walk down together and wait for him to be
seen. The waiting room is a good place
to talk, since I can’t afford to open up deep counselling needs here and now.
15:00 On the way back
from the hospital, drop in to the bank and pay in around £640 worth of
cheques. Use the time walking to pray.
again. Rod has gone, so answering the
phone. Talk with Jayne about the
shopping we need for the Coffee Shop and planning ahead for it. She promises to let me have the menus on
Monday morning. One message from Medina
of Caring at Christmas: she would like some notes on staff reviews and
supervisions. Email my notes to her.
16:30 Leave to pick up
car from garage. (7 hours today, 20.5 this week)
(I have a weekly prayer meeting on Tuesday evenings, 18:00-19:30
where we pray for the Crisis Centre and I usually do some bits of CCM business
with Anni and/or some of our volunteers, but traditionally have not counted
this as part of my CCM hours).
09:15 Arrive, check the
post. Quick reply to one letter.
09:30 Staff prayer
meeting with Trudie and Andy. Sam joins
us around 09:50.
10:30 Team Meeting
12:30 Start to work on
some actions from the meeting, check the email. Download an offer of help in the coffee shop via the web
site. Phone to arrange transport for
meeting at Pendennis Evangelical tomorrow night.
16:00 Sit down to write
diary. Sam comes in to talk about the
death this weekend of a mutual friend.
Trudie goes out to let people in to her mother’s flat. Several minor phone calls.
16:50 Naomi Knapp arrives
to do some evangelism, wants to collect some meal vouchers.
GroceryAid. The person I want to speak
with is not in today, and the office closes at 5 anyway. I’ve now made some kind of response to all
but around 5 or 6 of the items of post waiting for me on Monday, although
several of the replies need some follow-up.
Start to do some filing. Read
about half of a report on Cannabis distributed by ISR.
18:30 Leave. Spend half hour on the bus reading the rest
of the report on Cannabis. (9.5 hours, 30 this week)
09:15 Arrive, check the
post. Deal with a few items, but the
rest has to wait. Send an email to
Derek with several pieces of news and questions. Phone call to Martin Spink about the next BCAN Homeless Forum
meeting. Before I leave, set the computer backup going.
10:30 Off to Pip’n’Jay
(late) for a briefing on ‘Freedom in Christ’ – a ministry that sounds very
relevant to us and our clients, which will be running a 3 day seminar in
Bristol in April. There were several
very powerful testimonies. Plan to talk
about this with the team next Wednesday, and probably bring something to the
next Management meeting.
12:30 Bristol EA lunch
and speaker. Time for networking:
several useful chats with Peter Kay, Andrew Kellett and a few others. Then a speaker talking about supporting
marriages, which is of marginal relevance to us but he was an old acquaintance
which was good to renew.
14:30 Back to the
office. The backup failed: I didn’t
check there was enough room on the Zip disk.
Start dealing with the most urgent outstanding items. Anthony – one of our regulars – has been
sent to prison. Reports vary from 6
months to 18 months to 6 years. We are
trying to support Vicky, his partner, who has (or, at least, reports!) several
problems as a result of his incarceration.
Several phone calls, one of whom is Richard Reddrop from Emmaus Bristol,
who came and spoke with us about fundraising some 15 months ago. Richard is very interested in the next BCAN
Homeless Forum meeting, and he is part of the Sheltered Housing Forum, which I
need to find out more about. Will try
and book a meeting by email later.
Update the Project List.
Foolishly try to do something on the computer while the backup runs, and
the whole thing locks up. Recover the
‘lost’ document in time to shut up and go home.
19:00 Leave home for
Pendennis Evangelical. Very warm
welcome from the ladies’ group there, spend about 75 minutes talking with them,
and receive a £45 gift. One of the
ladies present has a brother who is an addict, so it was very relevant and
helpful to her.
22:00 Arrive home again.
(10.5 hours, 40.5 this week)
09:15 Arrive, check the
post: one gift for over £1600. Do an
initial trawl through the accumulated items in my in tray from yesterday. Start to update this diary. Trudie comes in and we start talking about
using Paul G as a volunteer in the Coffee Shop. David Jeanerette comes in: we need a dehumidifier in the
basement, and he has found one that is good value. He has been planning to tithe to us, so he offers to buy it. He is planning to help at the Salvation Army
with their IT training, and then to offer something similar on says the
Salvation Army don’t run their course.
Trudie and I continue our conversation about Paul G and some of the
issues raised: we may want to introduce an explicit new category of ‘helper’ –
someone who is more than a client but trusted less than a volunteer.
10:50 Jayne comes in:
Paul has been to the hospital and had his inspection. Not as traumatic as he had feared. Talk some more with Jayne about GroceryAid, what we get or don’t
get from them, and whether the insulated boxes we have at present are adequate
for their standards. We talk about
shopping and planning ahead. Jayne
promises to have a menu covering two weeks for the Coffee Shop to give me on
Monday morning. Start updating the
Action List from the Team Meeting.
14:30 Back to the Action
List. Spend some time with Trudie
talking about how we can use our time in Team Meetings more effectively. We will try getting everyone to agree dates
for each action, and only chase them in the meeting when they are overdue… I
think this policy will have to be applied very carefully, as we need to be
careful some things do not go overdue.
But in general it might work. A
phone call clarifies some confusing aspects of what happened with meal vouchers
last week, and sparks a conversation about what we should be doing with meal
vouchers and outreach meal vouchers – the situation is a bit complex following
a meeting with a few volunteers and Duty Managers back in January. We need to prepare some outreach meal
vouchers for the people in the shop tonight.
Go back to updating the Notes for Duty Managers in the light of
conversations in the Team Meeting and subsequent. Refill the Green File in Coffee Shop. Wash up.
18:30 Leave. (8.25 hours,
48.75 this week)