Delivering Business Benefit
Taken from Computer Weekly, 18 April 1996
‘A Systematic Approach’ by Julia Vowler.
Business Benefits depend on four components all delivering what is required:
Delivery
Application Software
Core Software
Database Migration Utilities
Installation Utilities
Support Utilities (database integrity, etc.)
Training
Online Help
User Guides
Environment
Software
Operating System
Database Management
Network Management
Hardware
Machine
Display
Network Topology
Printers
Operational
Help Desk
Maintenance
Training
User Acceptance Testing
Roll Out
System Management
Security
Storage
Capacity Planning
Application Management
Consumable Supply
Stationery
Toner
Tape Cartridges
Quality
Operability
Ease of Use
Fitness for Purpose
Accuracy
Maintainability
Security
Deadlines
Response Times
Availability
Reliability
A successful delivery has been achieved when the business benefits have been achieved through the system. This requires three things:
Joint Development
Design the system using Joint Application Development techniques: the Users communicate what they want in business terms, and the DP people design systems until they match the requirements.
Owner
Assign a Business Benefits Manager who will take responsibility for ensuring that the system delivers what is promised in business terms.
Dynamic
The business is not static, so the system cannot be either. The systems must reflect changes in the business and its environment. Delivery of business benefit is an on-going challenge, not a one-off achievement.
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